FAQs

1 

How often does Olympic Pooper Scooper service my yard?

Most customers prefer once a week. I encourage this frequency for smaller yards, and yards with multiple dogs. 

I also offer bi-weekly (every other week) and monthly service plans for those with larger yards or on a budget. 

One time clean ups, is my final option, for those that just need the help getting reset, move outs, and special situations that might need a dog waste removal service. 

2

Do I have to sign a contract?

No, there are no contracts to sign. However, I ask that you enter this service with a long-term outlook. Dogs will never stop making their messes, and it is a long-term commitment to pick up after them. So I ask that if I exceed your expectations, you allow me to earn your long-term business. 

3

How do I pay for services?

I accept all major credit and debit cards. I will send an invoice detailing your chosen service option that includes a pay link. I do not accept cash, checks, or Venmo.

4

How often will I be billed?

I bill monthly on the last day of the month for the following month of service and use the following formula. Weekly amount x 52 weeks in a year / 12 months = Monthly amount. I bill this way so that the amount is always the same, whether it's a four-week or a five-week month. This helps my clients plan and budget for this expense. 

5

Will the first time cost more?

Yes, I charge a flat fee of $35 for the first 5 gallons of waste that I scoop. Each additional 5 gallon bucket of waste is $20. This is only for my first time out to your yard to account for the additional time of getting acquainted with your property and typical heavier first time waste load. 

6

Do I have to be at home when you arrive?

No, I am happy to work while you are away. Most first time customers do like to be there on my first visit to meet me and show me the lay of the yard to be scooped, but it is not necessary. I will discuss access to the yard and any specifics prior to my first visit. 

7

Do you work all year?

Yes, I work through most weather all year. Dogs keep making their messes all year long, and my company continues to clean up and remove dog waste January 1st through December 31st.

8

What happens if it rains or we experience other adverse weather conditions?

I will work in most weather, but there may be days when heavy rain, high winds, lightning, and other unforeseen weather circumstances could happen. In those cases, you will receive a text message notifying you that Iwill not serve your yard on that day. Will I still have a weekly charge if the weather prevents my service? Yes, please understand that I will have twice the waste pick up the following week and that waste could still be damp with rainwater making it an even more unpleasant task. 

9

What about holidays?

I take the following days off 1) New Year's Day. 2)Memorial Day. 3)July 4th. 4)Labor Day. 5)Thanksgiving Day. 6)The week of Christmas. I will also take a vacation from time to time and notify you in advance. If my service day falls on a holiday or vacation day, will I still have a weekly charge? Yes, please understand that I will have a double week's worth of waste to remove upon my return. If a vacation takes me away for more than one of your service days, I will prorate that month or discount the following month service.

10

What about unforeseen circumstances?

There could be times when your service is cancelled due to unforeseen circumstances, the most common being an illness, injury, or a vehicle breakdown. In these cases, you will be given as much notice as possible that your yard will not be serviced that day. Will I still have a weekly charge if my service is canceled due to unforeseen circumstances? Yes, please understand that the following week there will be two weeks' worth of waste to pick up. I do understand that a yard can only be allowed to become so messy before it needs to be cleaned. In the event of an extended illness or injury, if you would like to clean your own yard, I would be happy to issue you a credit. I will, of course, do my best to keep these types of situations to a minimum. 

11

Should I unlock my gate?

Yes, please. I do not climb or jump over fences, so please leave your gate unlocked on service days. You may arrange to leave a key in a hide-a-key location, which will be noted in your client file. Will I be billed if I forget to unlock my gate, or the dog will not let you into the yard? Yes, because I have to cover travel time to your location and there will be twice the waste to pick up the following week. 

12

What if I want to skip a day?

I understand that people go on vacation and take their dogs with them, and there may be a few days each year where that skips your service day. In such cases, I ask for as much notice as possible (at least 24 hours) so that I may fill your spot with another customer. Please understand that I reserve a time slot for your yard every week. Excessive skipped days will result in a removal from my service. When you are ready to reinstate a regular service schedule, please reach out again at that point. 

13

Am I required to cut my grass/pick up my yard?

Dog waste blends into tall grass, weeds, leaves, twigs, fallen fruit, etc. If you choose to let your yard go, I will not be able to guarantee removal of all waste...I can't pick up what I can't see. If you let your yard go for too long, I will have no choice but to put your yard on hold until the grass is cut. 

14

What if I don't know my yard size when asking for a quote?

That is not a problem. Make your best guess when filling out your quote form, and I will be happy to measure it for you on my first service visit.